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InterLibrary Loan / Scan & Deliver Services

Some ILLiad Status Definitions

Check the status of your request in your ILLiad account

Awaiting Request Processing

  • This can mean one of two things: we have received your request and it has gone through the copyright clearance process or you have requested a renewal for this item and it is being processed.

Awaiting Post Receipt Processing

  • The requested material has arrived but is not yet ready for pickup.

Awaiting Recalled Processing

  • The lending library has recalled the item and wants it sent back immediately. You will be notified by email that the item needs to be returned.

Awaiting Renewal OK Processing

  • The lending library has granted a renewal on the item and the  ILL staff is updating the request. You will be notified of the new due date by email.

Awaiting Unfilled Processing

  • We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources.

Cancelled by Customer

  • The patron has cancelled the request.

Cancelled by ILL Staff

  • The request has been cancelled by ILL staff. By clicking the "View/Resubmit Cancelled Requests" button in your ILLiad account, you can obtain detailed information about the cancelled item. When ILL staff cancels an item, ILLiad immediately sends an e-mail message explaining the reason for the cancellation.

Checked Out to Customer

  • The item has arrived, been processed by the ILL staff and has been checked out to the patron.

 Customer Notified via E-Mail

  • The item has arrived, been processed by the ILL staff and you should have received an email to pick up the item.

Delivered to Web

  • The item has arrived, been processed by the ILL staff and posted to the patron's ILLiad account. It is available to be viewed and/or downloaded.  Articles are availabe for 30 days and then they are automatically deleted.

Extremely Overdue and Blocked

  • The item is more than 1 month overdue and the user has been blocked until the item is returned.

In Electronic Delivery Processing

  • An article request has been received electronically. However, a computer error has prevented the article from being delivered to you. Contact library staff when article requests appear with this status.

Item Checked In

  • The item has been returned by the patron, checked in by the ILL staff and is waiting return processing.

Received Incorrect/Partial Item

  • The item received either does not match requested item or is incomplete. The ILL staff will determine the quickest way to correct the problem.

Request Finished

  • The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Cancelled requests are not considered finished requests and can be found under the "View/Resubmit Cancelled Requests" button).

Request Sent

  • The request has been sent to potential lenders and ILL is waiting for a lender to ship the item.